Refund policy
Store Policy
Last updated: July 4, 2026
Currently in effect
Return & Exchange
Policy
We want you to love your Sterling purchase.
7
Day exchange window
From the date of delivery
48
Hour return window
For damaged or wrong items
7–10
Day refund
Business days after inspection
Contents
01
Exchange Policy
- —Exchanges are accepted within 7 days of delivery
- —Products must be unused, unwashed, undamaged, and returned with original tags and packaging
- —Exchange requests must be initiated through our customer support team
02
Return Policy
Returns are accepted only if:
Eligible for return
- ✓Incorrect item received
- ✓Damaged product received
- ✓Manufacturing defect found
Not eligible for return
- ✕Sale or clearance items
- ✕Customized products
- ✕Products damaged due to customer misuse
Return requests must be raised within 48 hours of delivery with supporting photographs.
03
Non-Returnable Items
- —Sale or clearance items
- —Customized products
- —Products damaged due to customer misuse
04
Refunds
- —Approved refunds will be processed to the original payment method within 7–10 business days after quality inspection
- —Shipping charges are non-refundable unless the error was on our part
05
Cancellation
Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled.
Returns & exchanges
sterling_dehradun@yahoo.co.in
WhatsApp support
+91 86794 27770
Response time
Within 24 hrs on business days